Question 1

ADMISSION GUIDELINES

Accepted Answer

▪ 1 VISITOR PER PATIENT
children below 10y/o are not allowed to visit patients in the hospital.
▪ VISITING HOURS

ICU Patients
	Morning: 9AM to 11AM      Evening: 7PM to 8PM

NICU Patients
	Morning: 9AM to 10AM      Evening: 7PM to 8PM

Regular Patients
	8AM to 8PM

▪ NO SMOKING/VAPING within the hospital premises.
Our hospital is equipped with fire alarms and water sprinklers that may trigger its activation anytime. A corresponding fee will be charged to all violators.

▪ NO BRINGING IN AND DRINKING OF ALCOHOLIC BEVERAGES in the hospital.

▪ NO SHARPS AND DEADLY WEAPONS/ FIREARMS/ EXPLOSIVES allowed within the hospital.

Question 2

DIETARY FOOD SERVICE

Accepted Answer

▪ Hospital Canteen (located on the second floor beside Central Supplies-CSR) also provide rice meals and merienda for your needs.

Operating hours
	Monday to Friday: 8AM to 5PM
	Weekends (Saturday & Sunday): 7AM to 4PM

▪ Vendo service machine now available at the hospital lobby (upper ground floor) providing cold juices, soft drinks, chips and biscuits too. Service is available 24 hours.

▪ FOOD DELIVERIES/ITEMS BROUGHT BY RELATIVES will only be accepted at the lobby guard during the following times:

Breakfast: 7AM to 8AM
	Lunch: 10AM to 12 NN
	Dinner: 5PM to 7PM

▪ No food courier service is allowed within the hospital premises.

▪ Food and items will be collected in the guard of the lobby area.

Question 3

SAFEKEEPING OF VALUABLES

Accepted Answer

▪ The hospital shall not be held liable for any loss or damage to personal belongings or valuables, including cash, credit cards, laptops, and cell phones.

▪ If a procedure (e.g., X-ray, ultrasound, operation) requires the occupant to leave the room, please lock the room and inform the nurse on duty.

Question 4

PHILHEALTH

Accepted Answer

To check patient eligibility for PhilHealth benefits, please present the following:

❖ PhilHealth Number/Identification Card (ID) or Member Data Record (MDR)
❖ PhilHealth Proof of Dependency:

• For children below 20 years old: Birth Certificate
 • For spouse: Marriage Certificate

Question 5

ATM MACHINE

Accepted Answer

▪ Automated Teller Machines (ATMs) from Security Bank are available at the hospital's main entrance and lobby (upper ground floor) for your convenience should you require cash withdrawals within the hospital premises.

Question 6

PERSONAL MEDICAL EQUIPMENT/ DEVICE

Accepted Answer

▪ For patient's safety, all equipment/devices required and or to be used by the patient should come from  the hospital (e.g. nebulizer, suction machine, respirator, oxygen generator, air purifier/humidifier etc.)

Question 7

APPLIANCE/GADGETS

Accepted Answer

▪ No cooking/ heating devices allowed (rice cooker, induction cooker, portable gas burner, electric kettle).

▪ Bringing laptops are allowed but should be declared upon entry in the hospital premises from the security guards and registered in their logbook. Should there be more gadgets found, electricity charges shall be  imposed per gadget.

Question 8

POLICY ON ADMINISTRATION OF MEDICINES

Accepted Answer

▪ For patient's safety, all drugs/ medicine required by and to be administered to the patient should be purchased and provided by the hospital pharmacy and the undersigned further expressly waives any option to purchase and to bring in drugs /medicine bought outside.

▪ 15% of the acquisition price of the  brought-in medicine will be charged as administrative fee.

Question 9

POLICY AS MOTHER-BABY FRIENDLY HOSPITAL INITIATIVE

Accepted Answer

▪ Our hospital is a strong advocate of breastfeeding for newborns, and we prohibit the practice of bottle milk  formula feeding and use of pacifiers in our hospital.

We have a Breastfeeding and Lactation Room on 3rd floor near the Outpatient Department for your convenience.

Question 10

TRASH BINS COLOR CODING

Accepted Answer

Please segregate your waste properly:

Black – Dry waste (paper, plastic, cans)
Green – Wet waste (food scraps, peelings, flowers)
Yellow – Infectious waste (used dressings, plasters/cotton balls/tissue/napkin/gloves/mask)

Question 11

SAFETY REMINDERS

Accepted Answer

▪ In case of an emergency (e.g., fire, earthquake), safety measures such as automatic water sprinklers, fire extinguishers, fire alarms, and emergency exit doors are available in our facility.

▪ Stay calm, do not panic, and follow instructions from our safety officer. Our staff will assist you during any emergency.

Question 12

HMO APPROVAL

Accepted Answer

▪ Diagnostics HMO Approval is located on the upper ground floor adjacent to the admitting section.

▪ Consultation/Check-Up HMO Approval is on 4th floor HMO office.

▪ Our HMO Department can assist patients regarding the validity/accreditation of one's card, coverage of illness, securing letter of authorization (LOA). Kindly prepare your HMO card, Government issued ID and Doctor’s request for approval.

Question 13

MEDICAL RECORDS

Accepted Answer

▪ Our Medical Records Department is located on the 4th floor.
	Operating hours
 • Monday to Friday- 8:00 AM to 5:00PM
 • Saturday- 8:00 AM to 4:00 PM

▪ Inpatient request of confinement records (laboratory results, ultrasound and x-ray results), clinical abstracts, medical certificate, birth and death certificate, should be coursed through the nurse-on-duty at least a day prior to your discharge.

▪ Requests made after discharge would be directly sent to the Medical Records section.

▪ If the request is made through the patient's representative, please provide an Authorization Letter from the patient together with the valid id of the patient and the authorized representative.

▪ Release of requested medical records would be 3-4 days.
 • For Birth Certificate: The Certified True Copy may be claimed at the medical records department once processed. The Original Parent's Copy can be claimed at the Registrar's Office in Cainta Municipal Hall, 21 days after birth or on or before 30 days.

For inquiries, you may visit us or call 8246 6555 loc 300, 09692132048 or thru email ohhc.medrecdept@gmail.com(mailto:ohhc.medrecdept@gmail.com)

Ortigas Hospital and Healthcare Center, Inc.

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